Technology Engineer II – Cribl

April 5, 2024

Job Overview

The Technology Engineer provides technical services to customers that can be purchased through a defined catalog. This is a highly technical and customer-facing role. Successful candidates will have a background in collecting and interpreting customer requirements, developing solutions, and implementing solutions. Requirements are collected via email, teleconference or a customer-facing portal. SOI Solutions strives to be highly transparent to our customers. You will be responsible for tracking your activities via a ticketing system to deliver a high level of service to customers.

Responsibilities and Duties

Employ deep domain expertise to implement SOI Solutions’ subscription-based services and professional services.
Interact with customers to gather requirements, develop use cases, and implement solutions using the Cribl product suite.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Implement proactive monitoring, alerting, trend analysis and self-healing systems.
Collaborate with Product and Support teams to plan and deploy new services.
Develop a deep technical understanding of SOI Solutions’ managed applications, subscription-based and professional services offerings.
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all tickets.

Skills and Experience

You’ll need to meet these requirements:

Bachelor of Science degree in Computer Science or related field, or 5-6 years of equivalent work experience.
Hands-on experience with Cribl Stream and Cribl Edge.
Technical certifications in Cribl, Splunk, CrowdStrike, or various Cloud Service Providers.
Experience with Observability principles.
Experience with TLS and secure networking practices.
A professional services background with demonstrable experience.
A strong understanding of various network architectures.
A technical writing acumen to document run books and other artifacts.
Experience working in remote environments.
A self-starter and strong customer relationship mindset.
Have worked in a ticket-driven environment and capable of providing timely updates.

Any of the following is a plus:

Hands-on experience with Cloud Service Providers (especially AWS)
Hands-on experience with Kubernetes and containerization technologies.
Hands-on experience with automation tools, Infrastructure as Code (IaC) like Terraform, code versioning (git), and/or DevOps principles.
Hands-on experience with Splunk, Elastic, Syslog, CrowdStrike, or Microsoft Sentinel.

Location

This job can be performed remotely from anywhere in the United States. Occasional travel may be required (less than 20%).